Privacy Policy

1. Who we are

Growverz Store is a marketplace that connects customers with independent ecosystem partners who deliver subscription services, memberships and digital products. Growverz provides the storefront, subscription management, payment verification workflow and support layer. Partners deliver the service itself.

This policy explains what information we handle when you browse the marketplace, create an account, subscribe to a service or contact support.

2. Information we collect

We only collect what is needed to run your account and your subscriptions.

• Account details: name, email address and the sign-in method you use (Google or email/password).
• Activation details: the activation email you provide for a specific service, so the partner can set up your access.
• Order and payment proof: the plan you chose, duration, amount, payment method (bKash, Nagad, Pathao Pay), payment mode and the Transaction ID you submit for verification.
• Subscription records: start and expiry dates, renewals, cancellations and status history.
• Messages and support tickets: conversations with a partner or with the Growverz team, including moderation flags.
• Reviews and ratings you publish for a service.
• Usage data: pages visited, search terms used on the marketplace, referral or campaign parameters, and the acquisition source of a subscription.
• Technical data: browser and device information collected automatically to keep the platform secure and stable.

3. What we never collect

Growverz is not a payment processor. Payments are sent directly to the partner's own bKash, Nagad or Pathao Pay account, so we never receive or store your PIN, wallet credentials, full card numbers or banking passwords. We only store the Transaction ID and the details you choose to submit as proof of payment.

4. How we use your information

• To create and secure your account and authenticate you.
• To process orders, verify payments, activate subscriptions and handle renewals and cancellations.
• To show your subscriptions, invoices, expiry reminders and notifications in your dashboard.
• To let partners fulfil and support the subscriptions you bought from them.
• To calculate revenue sharing and settlement amounts between Growverz and partners.
• To detect fraud, duplicate subscriptions, abuse and attempts to move transactions off-platform.
• To respond to support requests and resolve disputes between customers and partners.
• To understand which pages, categories and search terms are useful, so we can improve the marketplace.

5. Sharing with partners

When you subscribe to a service, the partner behind that service can see the information they need to deliver it: your name, the activation email you provided, the plan and duration, the payment proof you submitted, the acquisition source of the order and any messages you send them.

Partners can only see data connected to their own services. They cannot see your other subscriptions, your other partners or your platform-wide history.

6. Messaging and moderation

To keep both sides protected, messages between customers and partners are screened automatically. Phone numbers, emails, links and social handles may be hidden, and messages that appear to move a transaction off the platform can be flagged for review. Authorised Growverz staff can read these threads to investigate disputes, fraud and abuse. Please do not share sensitive personal information in chat.

7. Other recipients

We share data with the service providers that make the platform work — hosting, database and storage, authentication, email delivery and the AI service used to read Transaction ID screenshots you upload for verification. These providers act on our instructions.

We may also disclose information where we are required to do so by law, or to protect the rights, safety and property of our customers, our partners or Growverz.

We do not sell your personal information.

8. Retention

Account, order, subscription and settlement records are kept for as long as your account is active and afterwards where we need them for accounting, dispute resolution, fraud prevention or legal reasons. Screenshots submitted only for payment verification are kept temporarily and removed once the payment has been reviewed.

9. Security

Access to data is restricted by role. Customers can only reach their own records, partners only their own customers and orders, and administrative actions are logged. Data is transmitted over encrypted connections. No system is perfect, so please use a strong, unique password and tell us immediately if you think your account has been accessed by someone else.

10. Your choices

• View and update your profile and default activation email from your account settings.
• Cancel a subscription from your dashboard at any time.
• Ask us for a copy of your data, or ask us to correct or delete it, where we are not required to keep it.
• Report a partner or a conversation you are uncomfortable with.

11. Children

Growverz Store is not intended for children under 13, and we do not knowingly create accounts for them. If you believe a child has an account with us, contact us and we will remove it.

12. Changes to this policy

We may update this policy as the platform evolves. When we make a significant change we will update the date below and, where appropriate, notify you in your dashboard.

13. Contact us

For any privacy question, data request or complaint, reach the Growverz team through the contact page or open a support ticket from your dashboard.